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Entry Level Digital Worker Walk-Up Help Consultant
Req No: 19889BR
Position Duties:
The Digital Worker End User Engagement function at Ford is a ground breaking, creative, fun, and rewarding area. This position provides an excellent opportunity to engage with all business areas (skill teams) and to develop in-demand skills in a rapidly growing area of Enterprise IT.
The Digital Worker team is looking for a consultant with customer service experience to help with a new type of desk side service. This service will offer a walk-up help service in various buildings at Ford. This person will help improve end users productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. This individual will have the opportunity to work with all levels of management and also interact with various teams when complex issues need to be escaladed to more technical teams. All Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Smartphones, and Computers) will be supported.
Minimum Qualifications:
- Bachelors Degree
- 3 years of relevant experience
- Strong communication and interpersonal collaboration skills since you will be collaborating with a wide range of business user communities regularly.
- Professional demeanor and have strong customer service/consulting/training skills.
- Solid problem solving skills.
- Innovative and creative mindset
- Proficient in Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Mobility devices and tools etc.) both features and configuration.
- Helpdesk mindset and ideally a desk side services background
Preferred Requirements:
- Any experience with End User engagement will be helpful.
- Consultative skills
- Process oriented individual that has experience collaborating with individuals
- Experience with utilizing and communicating via virtual meetings to global teams
The distance between imagination and Creation. It can be measured in years of innovation, or in moments of brilliance. And, it can be a road you start traveling right now. When you join Ford Motor Company, your journey begins. You become part of a team that is already leading the way, with ingenious solutions and attainable products and it is always ready to go further.
At Ford Motor Company, the distance between you and an amazing career has never been shorter. Join the Ford team today, and discover the benefits, rewards and development opportunities you’d expect from a diverse global leader.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Ford Motor Company also is committed to take affirmative action to employ and advance in employment such persons.
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